1. Our Commitment

Jina Ecommerce Limited (“Jina,” “we,” “us,” or “our“) respects the privacy of the individuals who visit and use https://jina.agency/ (the “Website“). This Privacy Policy describes how we collect, use, store, and protect the personal information of Website users (“you” or “User“).

2. Information We Collect

Information you provide to us. When you fill out a form on our Website (for example, a consultation request or contact form), we may collect information such as your name, email address, phone number, company name, and any other details you choose to submit.

Information collected automatically. We may also collect certain technical information about the device you use to access the Website, such as device type, operating system, screen size, browser language, and similar technical data.

You are responsible for ensuring that the information you provide to us is complete, accurate, and up to date. We are not responsible for resolving disputes arising from information that is inaccurate, outdated, or falsified.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the quality of our Website and Services;
• Personalize your experience by analyzing your needs and preferences so that we can present you with the most relevant service information;
• Send you information we believe may be useful to you, including but not limited to service updates, promotions, and offers.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, until you request deletion of your information, or until we determine that retaining it is no longer necessary.

5. Correcting or Deleting Your Data

You may update or delete some or all of the information you have submitted to us by contacting us directly, or, where applicable, through your account management interface. If you request deletion of your data, we may ask you to verify your identity and your right to that information before completing the request.

6. Who Can Access Your Information

Your personal information may be accessed by:

• Jina staff and departments involved in supporting and fulfilling our engagement with you;
• Our parent company, affiliates, and business partners in Vietnam and internationally, where access is necessary to deliver, or would add value to, the Services provided to you;
• Third-party service providers who help us operate the Website and deliver our Services (for example, hosting, analytics, or payment providers), acting on our instructions and under confidentiality obligations.

We will not share your personal information with any other business or organization for any purpose without your consent, except where disclosure is required by a competent authority, is necessary to comply with applicable law, or is otherwise necessary to protect our legitimate interests in accordance with applicable law.

7. How We Protect Your Information

We apply appropriate technical and organizational measures to prevent unauthorized access to, or use of, your information. We regularly work with security specialists to stay current on cybersecurity best practices, in order to keep your information safe when you access, register for, or use any feature of the Website. Information we collect is stored on secure servers and protected using firewalls, access-control measures, and data encryption.

We do not permit unauthorized third parties to track or collect User information on our Website.

We do not disclose User information to any third party beyond those described in Section 6, except where required by a competent government authority, required under applicable law, or necessary to deliver a service or benefit you have requested (for example, sharing delivery details with a logistics partner where relevant to the Services).

8. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze Website traffic. You can control or disable cookies through your browser settings; please note that doing so may affect certain features of the Website.

9. Your Rights

Depending on the laws applicable to you, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain uses of it. To exercise any of these rights, please contact us using the details in Section 11.

10. Complaints Handling

If you believe your personal information has been used in a manner inconsistent with this Privacy Policy, you may submit a complaint to the contact details below. We will handle complaints within our area of responsibility within 7–15 days, depending on the complexity of the matter, the data involved, and the authority required to resolve it.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

• Jina Ecommerce Limited
• Address: 19/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong
• Website: https://jina.agency/
• Contact page: https://jina.agency/contact/